Homeowners hiring a contractor can avoid construction complaints by following the Department of Consumer Affairs’ advice.
- Be aware that consumers have been targeted by scam artists posing as contractors. Deal only with licensed contractors and confirm by visiting www.cslb.ca.gov/ (our license is #995136)
- Avoid rushing into repairs no matter how badly they are needed
- Get at least three bids and ask for references of work the contractor has completed in the local area
- Don’t pay cash and don’t let the payments get ahead of the work completed. Note that we sometimes offer cash payment discounts but do not take payments before work is completed. We will ask for progress payments based on where we are in a project. This would usually only be for projects that last more than a few days.
- Under state law, when undertaking a home improvement or repair job, contractors cannot ask for a deposit of more than 10% of the total cost of the job or $1,000 whichever is less unless the contractor provides a bond, approved bond equivalent, or approved joint control ensuring completion of the contract (this bond is in addition to the bond required of all contractors for licensure).
- Require a written contract and don’t sign it until you fully understand the terms